What type of information we will collect
 

We will collect and process the following information:

• Personal identifiers: Name, Address, Contact Numbers

• Vehicle Details and Registration Number

• Insurance Company Details (where required)

 

How we get the information and why we collect it
 

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To provide you with an estimate of work

• To allow us to carry out agreed work

• To send you an invoice for completed work and collect payment

• To contact your insurance company

 

Under the GDPR the lawful basis we rely on for processing this information is:
 

Legitimate Interests.

 

What we do with the information we have:
 

We use the information that you have given us in order to:

• Provide you with an estimate of work

• Allow us to carry out agreed work

• Send you an invoice for completed work

• Contact your insurance company (if required)
   

We may share some of this information with:

• Our estimator

• Your insurance Company

• Vehicle parts suppliers

• Paint suppliers

• Our accountant

 

  How we store your information:

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Your information is securely stored on an encrypted computer in our office and on an encrypted back up drive.

If we carry out any work on your behalf and send you an invoice we will keep your personal data for 5 years.
We will then dispose of your information by deleting it from our records and from any back up storage.
All other data will be deleted after four months in the same manner.

 

Your data protection rights:
 

Under data protection law, you have rights including:
 

Your right of access - You have the right to ask us for copies of the personal information that we hold about you.

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Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
 

Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.
 

Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
 

Please contact us if you wish to make a request.

 

How to complain:

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

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ICO Registration Number : ZA509747